Refund policy

Return and Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Initiate a Return

To request a return, you can contact us at shop.zampera@gmail.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at any time at shop.zampera@gmail.com.

Damaged Items or Issues with the Order

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products or items made to order.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions or concerns regarding the returnability of a specific product, please contact us before initiating a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Right of Withdrawal in the European Union

Under applicable European Union regulations, if you make an online purchase, you have the right to withdraw from the contract within 14 days of receiving your order, without providing any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you can contact us at shop.zampera@gmail.com.

The product must be returned in the same condition in which it was received, unused, unworn, with any tags attached, and in its original packaging, where applicable.

Refunds

We will notify you once we have received and inspected your returned item and let you know if the refund has been approved.

If approved, you will be automatically refunded on your original payment method within 10 business days.

Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

Domande frequenti

Perchè non offriamo pagamento alla consegna?

Il pagamento alla consegna non è sicuro per gli acquisti online in quanto molti store lo sfruttano per spedire prodotti diversi da quelli ordinati rendendo impossibile ottenere il rimborso. Al contrario i pagamenti con carta di credito offrono maggiore sicurezza in caso di problemi e l'acquirente può aprire una contestazione e ottenere il rimborso.

In quanto tempo avviene la spedizione?

Tutti gli ordini vengono processati entro 72 ore. Quando l'ordine viene spedito il cliente riceverà il codice di tracciamento per e-mail.

Come effettuare il reso?

Se desideri richiedere un rimborso, ti invitiamo a contattare il nostro servizio clienti fornendo il numero d’ordine e il motivo della richiesta.

Il rimborso verrà elaborato solo se il prodotto rispetta le condizioni di reso indicate nella nostra policy di restituzione. Una volta approvato, il rimborso verrà effettuato sul metodo di pagamento originale.

Per maggiori dettagli, consulta la nostra pagina dedicata ai resi e rimborsi.

2641+

Clienti Felici

I nostri clienti lo spiegano meglio di noi

✅Eccellente 4.8/5 basato su 2641 recensioni

Mary U.

Morbida, accogliente ed elegante

La cuccia fluffy è diventata subito il posto preferito del mio Kiko. È morbidissima, soffice e perfetta per i suoi momenti di relax. Adoro anche il suo design elegante, che sta benissimo in casa. Un acquisto che unisce comfort e stile, consigliatissima.

Joshua A.

Perfecto

Mi perro siempre intentaba subirse al sofá para acurrucarse en algo mullido, dejando pelos por todas partes. Me compré la cama Fluffy de Zampèra y, por fin, ¡tiene un rinconcito todo para él! Su forma de rosquilla le ayuda a acurrucarse cómodamente, mientras que el borde mullido es perfecto para apoyar la cabecita. Ahora disfruta de sus siestecitas en su cama y yo tengo un poco más de tranquilidad en casa. ¡Una compra que volvería a hacer!

John S.

Exactly what I expected

Product specs were accurate, the packaging was good and the item works perfectly!

Valeria B.

Pratico e leggero

Prima portarlo in macchina era sempre un po’ complicato e quando arrivavamo a destinazione dovevo trovare un modo pratico per trasportarlo. Con questo trasportino in nylon ho risolto entrambi i problemi. Si fissa facilmente al sedile grazie alle cinture integrate e, una volta scesi dall’auto, posso usare gli stessi manici per portarlo a mano, proprio come una borsa. È pratico, leggero e perfetto per gli spostamenti quotidiani.

Michael G.

So convenient for travelling

I was looking for something practical to take my dog in the car without having to move him from one carrier to another. This one from Zampèra is so handy! I can secure it to the car seat with the built-in straps and, once we arrive, use the same straps as handles to carry it like a bag. No need to take him out and pick him up again! The nylon is lightweight, and it’s perfect for our everyday outings. Really happy with this purchase!

Julie C.

2 in 1 Carrier & Cozy Bed

I love how practical this corduroy carrier is! My dog can travel comfortably in it, and when we get somewhere, I simply unzip the sides to turn it into a little bed. It’s perfect for visits, weekends away or even when we’re spending the day at a friend’s house. No need to bring a separate bed along! Plus, the corduroy fabric looks so stylish. Such a clever design, and my puppy loves it!