Privacy policy
Privacy Policy
Zampèra operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a curated and personalized shopping experience (the "Services").
This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us.
In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.
Personal Data We Collect or Process
By "personal data," we mean information that identifies or can reasonably be associated with you or another individual.
Personal data does not include information collected in an anonymous form or anonymized in such a way that it cannot identify or be reasonably associated with you.
Depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including information derived from such data:
- Contact information, including name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit or debit card numbers, payment method information, financial account details, transaction details, payment confirmations, and other payment-related information.
- Account information, including username, password, security questions, preferences, and settings.
- Transaction information, including items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled, as well as past transactions.
- Communications with us, including information contained in communications you send to us, such as when contacting customer support.
- Device information, including information about the device used, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information regarding your interactions with the Services and how and when you use or navigate through the Services.
Sources of Personal Data
We may collect personal data from the following sources:
- Directly from you, for example when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
- Automatically through the Services, for example from your device when you use our products or services or visit our website, including through cookies and similar technologies;
- From our service providers, for example when we engage them to provide certain technologies or when they collect or process personal data on our behalf;
- From our partners or other third parties.
How We Use Your Personal Data
Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:
- Providing, personalizing, and improving the Services. We use your personal data to provide you with the Services, including performing our contract with you, processing payments, managing and fulfilling orders, remembering your preferences and items of interest, sending account-related notifications, managing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, managing returns and exchanges, enabling product reviews, and creating a personalized shopping experience, such as recommending products related to your purchases.
- Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or mail, as well as showing you online advertising for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activities performed on the Services.
- Security and fraud prevention. We use your personal data to authenticate your account, ensure a secure checkout and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or harmful activities, and ensure the security of our Services. If you choose to register an account, you are responsible for protecting your account credentials. We advise you not to share your username, password, or other login details with anyone else.
- Communicating with you. We use your personal data to provide support, respond to your inquiries, deliver effective service, and maintain our business relationship with you.
- Legal grounds. We use your personal data to comply with applicable laws or respond to valid legal requests, including those from competent authorities, to investigate or participate in judicial proceedings or litigation, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Data
In certain circumstances, we may disclose your personal data to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may include:
- With vendors and other third parties performing services on our behalf, such as IT management, payment processing, data analytics, customer support, storage, order management, and shipping.
- With business and marketing partners to provide marketing services and show you advertising, in compliance with applicable law.
- When you request, authorize, or otherwise consent to the disclosure of certain information to third parties, for example to enable product shipping or through the use of social media tools.
- With affiliates or otherwise within our corporate group, where applicable.
- In connection with business transactions such as mergers, acquisitions, or bankruptcy proceedings, to comply with legal obligations, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and those of our users or others.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties.
If you follow links to sites not affiliated with or controlled by us, we encourage you to review their respective privacy and security policies, as well as their terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, nor for the accuracy, completeness, or reliability of the information found on them.
Information you provide on public or semi-public platforms, including information shared on third-party social networks, may be visible to other users of the Services and/or users of those third-party platforms.
The inclusion of such links does not in itself imply any endorsement of the content on those platforms or of their owners or operators, except as expressly stated on the Services.
Children's Data
The Services are not intended for use by minors, and we do not knowingly collect personal data from children under the age specified by applicable law.
If you are the parent or guardian of a minor who has provided us with their personal data, you can contact us at shop.zampera@gmail.com to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell", as defined under applicable law, the personal data of individuals under 16 years of age.
Data Security and Retention
Please note that no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.
Additionally, any information you send to us may not be completely secure during transmission.
We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, including the need to use such information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you reside, you may have some or all of the following rights in relation to your personal data. However, these rights are not absolute, may apply only under certain circumstances, and in some cases, we may decline your request to the extent permitted by law.
- Right of access: You may have the right to request access to the personal data we hold about you.
- Right to deletion: You may have the right to request the deletion of the personal data we hold about you.
- Right to rectification: You may have the right to request the correction of inaccurate or incomplete personal data.
- Right to data portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold and request its transfer to a third party.
- Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option in our emails. Even if you opt out of promotional communications, we may continue to send you non-promotional communications, such as those related to your account or orders placed.
If you reside in the European Union or European Economic Area
Subject to exceptions and limitations under local law, you may also exercise the following rights:
- Right to object and restriction of processing: You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.
- Withdrawal of consent: Where the processing of your personal data is based on your consent, you have the right to withdraw it at any time. The withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
You can exercise these rights by contacting us at shop.zampera@gmail.com.
You will not be discriminated against for exercising any of these rights.
We may need to verify your identity before processing your request, to the extent permitted or required by applicable law.
In accordance with applicable law, you may also designate an authorized agent to submit requests on your behalf. Before accepting such a request, we may require proof of authorization and may ask you to verify your identity directly.
We will respond to your request within the timeframes provided by applicable law.
Complaints
If you have questions or complaints regarding how we process your personal data, you can contact us at shop.zampera@gmail.com.
Depending on where you reside, you may have the right to appeal our decision by contacting us using the details provided, or to lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal data outside your country of residence.
If we transfer your personal data outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms provided by applicable law, unless the transfer is to a country recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the updated version of this Privacy Policy on the website and update the "Last Updated" date, providing any notices required by applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, you can contact us at shop.zampera@gmail.com.
For the purposes of applicable data protection law, Zampèra is the data controller of your personal data.